Lead Time - Please contact me for current lead times. Lead times vary due to the season.
Shipping - Orders will be shipped via USPS or UPS with tracking number provided.
Damages or Defects - Please inspect all shipments immediately upon arrival. Please contact jill@jillsjewels4you within five days of receipt of damaged or defective shipments. Note that this says, "within five days of receipt" NOT "within five days of opening". This means that if you receive your order, but do not open it for six days and it is damaged, you will not be able to return it. Please keep all packaging, including packaging materials, even if damaged, while we process your return. Returned merchandise will be repaired or replaced with new merchandise if unable to be repaired. Returned merchandise will not be accepted if it is held for more than 15 days after receipt or if returned without contacting us to report damage or defects as outlined above.
Returns - Your wholesale order is made for your boutique once it is ordered, therefore merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.
Handmade Variability - Due to the handmade nature of our fabrication process and the natural materials we use in our designs, no two items will ever be exactly the same. The items shown in our catalog are a close representation of the finished items you will receive.
Packaging - Retailers are not permitted, under any circumstance, to display and/or sell our designs, whether on their premises or elsewhere, without the packaging/labeling provided and/or to represent themselves or any other entity as the creator and/or designer of our products, in whole or in part.
Do you have any questions about our products, or would you like to have something custom made? Reach out to us: